Case Study

The client is a biggest online sales organization for consumer durable products in Netherlands. The client has the widely expanded business in almost all major European countries.

• The major challenges that the client was facing were providing e-commerce capabilities to sell a large variety of consumer durable products of different types.
• Providing an online solution in a complex environment where every country has different pricing and tax structure.
• Interfacing with multiple interacting application, payment gateways, MIS systems and fulfillment.
• Following strict development and sign-off guidelines
• Developing a robust and scalable back office and storefront that could handle millions of unique visitors per day.
• Modeling different online marketing and promotions techniques realizing it through the solutions that were to be delivered.

Eperium India adopted a very cost effective on site-offshore partnership model to meet the client requirements. After carefully scrutinizing the whole requirement is decided that every country was modeled in to a different channel and for every channel a pricing was handled in a way that supported that country's pricing structure. Also it was taken care of that the all the types of special discounts and pricing were handled with the help of robust promotion handling mechanism at the back office. The objective was to build an e-commerce portal that was capable of offering a wide range of products and hence increased online sales revenue.

The Solution

Eperium India's solution for online shopping basket included:

• Developing a shopping basket with search, advance search, browse, order and payment capabilities for buying products.
• Providing the facility of providing multiple address in the shopping basket
• Interfacing with multiple applications for ordering, fulfillment and logistic partnership.
• Redesigning the user interface to manage the content more efficiently.

The scalability of the system delivered by Eperium India allowed the client organization to get quick response time even when multiple system are interacting with each other. The system is currently working with a powerful content management system and is integrated with a payment gateway Ogone. The highlight of the solutions was high response time of the system in a cost effective manner.

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